At Holiday Trail, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refund eligibility depends on the nature of the service purchased and the cancellation policies of third-party providers such as airlines, hotels, or tour operators. Some bookings may be non-refundable or partially refundable.
Refund requests must be submitted in writing to [email protected] with complete booking details.
2. Processing of Refunds
If a refund is approved, it will be processed through the original payment method. Refund processing times may vary depending on banks, payment gateways, or service providers.
Service fees, administrative charges, or third-party penalties may be deducted from the refund amount.
3. Non-Refundable Situations
Refunds will not be issued for:
Missed flights or services due to personal reasons
Failure to meet travel documentation requirements
No-shows or unused services
Delays or cancellations caused by airlines, weather, or government actions
4. Chargebacks
Unauthorized chargebacks without prior communication may result in account suspension and restriction of future services.